GENERAL QUESTIONS

  • How does Know Maintenance differ from other contractor referral websites?

    We go above and beyond the capabilities of the other sites. All of your problems are solved with our one service. After we provide you the contractor, you are plugged in immediately to their schedule. No more waiting for a call back and wondering if they will show up.

  • After paying the monthly subscription, what do I pay the contractor?

    Nothing! We’ll handle that part for you. Your monthly subscription covers the cost of parts and service request visits. Any payments for additional services are made securely through the Know Maintenance website.

  • How is this different from my current home warranty program?

    Other home maintenance programs only covers a limited amount of items. We fully cover you from the most frequent breakdowns that you experience; leaky faucets, clogged toilets, frozen pipes, etc. In addition, we provide preventative maintenance such as changing air-conditioner filters and batteries for smoke detectors and seasonal items.

  • Who conducts my maintenance requests?

    Unlike other repair services, we employ one consistent team of skilled contractors. Our maintenance team consists of an electrician, a plumber, and a general contractor. Each maintenance request will be handled by one of these tradesmen, depending on the nature of the request. He is insured and bonded, and comes with over 20 years of experience. Our model is to provide a safe and familiar maintenance support for every customer.

  • Who are typical Know Maintenance customers?

    Many of our customers fall into the categories of:

    Busy Professionals – those who simply do not have the extra time or would rather spend quality time with family than fixing leaky faucets.

    Independent Seniors – those who want to continue living in their home but still need a little extra help maintaining to a high standard of quality.

    Multiple Property Owners – those who need the help of a dependable, skilled, and professional labor force to maintain their investments. Know Maintenance offers you the ability to track detailed maintenance records of each property.

    Second Residence, Vacationing, or Traveling Homeowners – those who just aren’t around long enough to maintain the property. We offer support from far.

  • What makes you different from other skilled service provider companies?

    Here at Know Maintenance we specialize in creating a long term support plan with the customer. It’s important to have a consistent team of home maintenance pros because it allows you to build trust in workmanship. Not every home is the same, and by having a consistent team come to service your home, they know all of the ins and outs for what makes your home unique and special. The consistency allows for each professional to build a firm knowledge of your home and its unique needs.

  • Can I change my plan after I sign up?

    Absolutely! We know that life is about change, and we want to be with you every step of the way. We’ve made it simple for you to request a plan change at anytime.

SERVICE QUESTIONS

  • What is a routine quarterly maintenance check?

    Every three months, our maintenance specialist team will complete a preventative maintenance check on your property. An example of this service are testing smoke and CO2 detectors. This complete list of checks will be selected by yourself at the time of contract sign up. As a reminder, the options for inspection items can be found here.

  • How long will my quarterly maintenance visit last?

    Depending on the number of items needed to check, the average maintenance visit will last about 1 to 2 hours. Times will be as flexible as you are, so any time restrictions you might have will be taken into consideration.

  • Do I need to be home for my maintenance appointments?

    You do not, but it is required for someone over the age of 18 to be present during the inspection. This also helps in communicating any issues should they be found during the inspection.

Know Maintenance Brochure

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